User Recharge Agreement

Latest updated: January, 2025

 

This VONE LIVE user recharge agreement (hereinafter referred to as “this Agreement”) stipulates that the user (hereinafter referred to as “you”) in: HAPPY SYSTEM LIMITED, the rights and obligations of a Hong Kong company and its affiliated enterprises’ products (hereinafter referred to as ” VONE LIVE ” or ” VONE LIVE platform”) to recharge consumption and use.

Before you agree to this Agreement, you must carefully read and fully understand all the terms stipulated within this Agreement, as well as the national laws and regulations on such Internet information services. If you object to any of the terms of this Agreement, you may choose not to use VONE LIVE as using it means that you agree to abide by all the provisions of this Agreement, and any subsequent amendments we may make to this Agreement from time to time. Additionally, you must be at least 18 years old and have full capacity to enter contracts under the laws of the jurisdiction in which you reside. If you do not meet the above conditions, you should immediately discontinue the use of the Service.

 

1. General Provisions

 

1.1 VONE LIVE platform is a more convenient video social platform provided by the VONE LIVE team (hereinafter referred to as the “Team”) for users to conduct live video, watch live video, video chat services, and interact with other registered users through text, voice, video, gift-giving, etc. VONE LIVE will provide users with virtual gifts, technical support, traffic access and other services for video social networking.

 

1.2 You agree to the pertinence of the Service and the cost investment, and agree to pay the corresponding fees according to the recharge rules of the platform. The VONE LIVE platform guarantees that the recharge rules are equally applicable to users of the same category. You must agree to this Agreement before using the Services mentioned above and online interaction.

 

1.3 The final right of interpretation of this Agreement belongs to VONE LIVE. VONE LIVE has the right to revise and change this Agreement, protocols, rules and codes of conduct applicable to users of VONE LIVE platform (whether through an Internet website, mobile network, or other forms of use) at any time. We will notify you of any change in these terms or policies and you will be asked to agree to these changes before continuing to use the VONE LIVE platform.

 

2. Terms of VONE LIVE “Coins” issuance

 

2.1 The “coins” are the virtual currency provided by the VONE LIVE Team for your relevant consumption on VONE LIVE. You can use “coins” to purchase various products or services on VONE LIVE, such as virtual gifts. You can give virtual gifts to the anchors. However, “coins” cannot be exchanged for real currency. You should buy the corresponding amount of “coins” according to your actual needs. There is no refund available after any purchase.

 

2.2 You can buy “coins” by recharging through VONE LIVE’s mobile app. The specific exchange ratio is subject to the rules announced by VONE LIVE at the time of recharging. These “coins” are not a currency and not tradeable for goods and services other than on VONE LIVE.

 

2.3 After accepting this Agreement, you can use U.S. dollars or fiat currencies of other countries where permitted, to purchase “coins” on the VONE LIVE. We reserve the right to unilaterally change, adjust, suspend or terminate the rules of using USD or fiat currencies of other countries where permitted, to purchase “coins” in accordance with the relevant laws and regulations, requirements of competent authorities, business development and other factors. You agree to unconditionally accept all changes, adjustments, suspension or termination made to any of the above purchase rules by us. When the VONE LIVE platform carries out the above actions, it will notify you in the way announced on the VONE LIVE platform, and it will take effect automatically from the date of announcement, without separate notice to you, and will not bear any responsibility for any loss caused by such actions.

 

2.4 When using the recharge method, you must carefully confirm your account and select the relevant operation options with caution. VONE LIVE will not provide any refunds or any form of compensation once “coins” have been purchased.

 

2.5 If you recharge in an illegal way or in a way that is not specified by VONE LIVE, we do not guarantee the successful or correct completion of the recharge. If your rights and interests are damaged, we will not make any compensation. VONE LIVE reserves the right to terminate your VONE LIVE account qualification and your use of the various recharge services at any time if you are found to have recharged in any unauthorised manner.

 

2.6 After a successful recharge, you can freely use the “coins” added to your VONE LIVE account. However, the platform will not provide any refund or reverse exchange services.

 

2.7 VONE LIVE has the right to correct any processing or system errors which may result in an incorrect amount of “coins” being registered in your account. VONE LIVE will notify you by platform message, SMS, telephone or other reasonable means before doing so. If you receive fewer “coins” than you should have, VONE LIVE promptly credit your VONE LIVE account with the correct amount upon confirming the processing error. If the error causes you to receive more “coins” than you should get, VONE LIVE has the right to directly deduct the difference from your VONE LIVE account regardless of the nature and reason of the error.

 

3. Terms of Use

 

3.1 You can check the balance of your “coins” on the VONE LIVE mobile app at any time. If you have any objection to the record, you should immediately notify VONE LIVE. If it is found that there is any error after verification by VONE LIVE, it will be corrected; otherwise, you agree that the transaction record on VONE LIVE will be the only effective basis for “coins” transaction.

 

3.2 VONE LIVE has the right to set relevant policies related to the transaction from time to time based on the consideration of transaction security, including but not limited to the transaction limit, transaction times, etc. You understand and acknowledge that these policies may disrupt your experience and use of VONE LIVE.

 

3.3 VONE LIVE uses Google Pay to provide transaction services for the purchase of “coins”. You agree that VONE LIVE is not responsible for any errors, faults, or other issues arising from your use of Google Pay’s services.

 

3.4 When recharging, you should ensure that you are the holder of the Google Pay account, and can legally and effectively use the account without infringing the legitimate rights and interests of any third party. You have sole liability and responsibility for any issues that may arise from your use of Google Pay.

 

3.5 You shall be personally responsible for any losses or liabilities arising from the failure of VONE LIVE to provide you with the “coins” purchase service, or any errors in providing the “coins” purchase service due to your own actions or reasons. VONE LIVE shall not be liable, including but not limited to:

• You do not operate in accordance with this Agreement or any policies or rules published by VONE LIVE from time to time;
• Your VONE LIVE account is invalid, lost or blocked;
• Property loss is incurred as a result of you disclosing your password to others in any way whatsoever;
• Property loss is incurred as a result of your personal intention or gross negligence.

 

3.6 If the VONE LIVE platform system fails to operate normally due to the following conditions, making you unable to use various services or resulting in the loss of any virtual property, the team will not be liable for damages, including but not limited to:

• During the period of system downtime for maintenance, upgrade and adjustment announced by VONE LIVE platform;
• Failure of telecommunication communication or equipment to carry out data transmission;
• For majeure factors such as typhoons, earthquakes, tsunamis, floods, power failures, war, terrorist attacks, government regulations and other factors that prevent the VONE LIVE platform system from functioning;
• Service interruption or delay caused by hacker attacks, technical adjustments or failures of telecommunication department, website upgrades, problems of related third party, etc.

 

4. Suspension/Termination of Account

 

4.1 In case of any of the following circumstances, VONE LIVE has the right to interrupt or terminate the network services provided to you under this Agreement at any time without notice to you:

• The personal data you provided is not true;
• You violate the purchase rules set forth in this Agreement;
• You violate the VONE LIVE’s activity rules when participating in activities, etc.

Except for the situations mentioned in the preceding paragraph, VONE LIVE reserves the right to interrupt or terminate part or all of the network recharge service at any time without prior notice to you. VONE LIVE does not have to bear any responsibility to you or any third party for any loss caused by the interruption or termination of the recharge service.

 

4.2 If a user illegally uses Google store to recharge his Android mobile phone, or purchase “coins” through other channels not recognized by VONE LIVE, VONE LIVE has the right to freeze the account and impose penalties it accordingly, which may extend to the suspension or banning of the account, depending on the seriousness of the user’s breach or illegality.

 

4.3 If you use improper means (including but not limited to violating platform rules, exploiting system or rule vulnerabilities, using plug-ins or other cheating programs, etc.), directly or indirectly recharge your VONE LIVE account, obtain / trade coins, virtual gifts and platform rewards, thereby infringing the interests of the VONE LIVE platform or other users (whether or not you actually obtain improper interests),VONE LIVE has the right to confiscate and freeze your improper income at any time, block your VONE LIVE account and prohibit you from using various services.

 

4.4 Users are not allowed to engage in any illegal and criminal activities through recharging, otherwise VONE LIVE has the right to terminate the Service, depending on the seriousness of the user’s breach or illegality. Where the illegal and criminal activities are so serious that they require the determination of judicial authorities, such issues will be heard before the relevant judicial authorities according to the law.

 

4.5 When users use VONE LIVE platform, if they violate national laws and regulations, VONE LIVE user agreement, this agreement or other VONE LIVE platform management regulations, the VONE LIVE platform has the right to temporarily or permanently block your account without prior notice to you. Where the violation is so serious that it requires the determination of the judicial authorities, such breaches will be brought before the relevant judicial authorities according to the law.

 

4.6 In the event that VONE LIVE suspends or blocks your account or freezes or removes “coins” from your account due to your violation of this Agreement, there will be no refund of any value paid for the “coins”.

 

4.7 You acknowledge that VONE LIVE has the right to share any information arising from any breaches of these terms and conditions with any law enforcement or judicial organization.

 

5. Recharge Terms for Minors

 

5.1 Juveniles are not familiar with the world and are easily confused by the virtual world. Guardians should pay more attention to the growth of juveniles, provide correct guidance to juveniles in using this product or service, prevent juveniles from accessing the payment information of their guardians’ VONE LIVE accounts and third-party accounts, and remind juveniles to pay attention to network security issues, so as to promote the healthy growth of juveniles.

 

5.2 You must be of lawful age to enter into a contract in the jurisdiction where you reside in order to use VONE LIVE. VONE LIVE reserves the right to request documents and information from you and to suspend or terminate your account if you are not of lawful age to contract.

 

6. Confidentiality Obligation

 

6.1 Economic, direct or indirect losses shall be compensated by you. Trade secret refers to all practical and non-public information provided by VONE LIVE, or learned by you during the use of platform services, or undertaken by VONE LIVE to keep confidential to a third party. This information is related to VONE LIVE business and can bring economic benefits to VONE LIVE , including but not limited to technical information, business information and information related to VONE LIVE’s information and documents related to the administration of VONE LIVE (including these Terms of Service and other related policies or agreements), the amount and settlement method of service fees you receive from VONE LIVE, standards, ownership methods, authorization methods, customer lists, lists of other anchors, contact information, service fees, VONE LIVE staff lists and other non-public information.

 

6.2 You shall strictly abide by this Agreement. Without the written authorization or consent of VONE LIVE, you shall not:

• In any way, disclose to a third party or the general public.
• Use the trade secrets of VONE LIVE for purposes other than those specified in this Agreement.

 

6.3 This clause shall survive the termination of this Agreement.

 

7. Modification, Rescission and Termination of the Agreement

 

7.1 VONE LIVE has the right to change or terminate this Agreement when necessary.

 

7.2 VONE LIVE has the right to terminate this Agreement immediately if you meet any of the following circumstances:

• VONE LIVE finds that you have violated the statements and commitments made in this Agreement;
• Direct or indirect damage to the interests of VONE LIVE caused by your personal behavior;
• Violation of the laws, regulations or normative provisions of Hong Kong or your jurisdiction;
• Breach of other obligations stipulated in this Agreement;
• Failing to perform this agreement in a way that meets the requirements of VONE LIVE, such as passivity or inaction, and failing to correct within 10 days after receiving notice from VONE LIVE.

 

8. Liability for Breach of Contract

 

8.1 You shall be responsible for all direct and indirect costs, losses and compensation arising from any infringement of the legitimate rights and interests of a third party resulting in a lawsuit, claim and / or damage to the reputation of VONE LIVE from a third party. This includes, but is not limited to any reasonable expenses incurred by VONE LIVE.

 

8.2 VONE LIVE has the right to claim compensation for the losses caused by your breach of this Agreement.

 

9. Amendments

 

We reserve the right to amend this Agreement at our own discretion and update it on VONE LIVE at any time without prior notice to you. Once the updated agreement is published, they will replace the original agreement without further notice to you. You can check the latest version of this Agreement on VONE LIVE. Additionally, VONE LIVE will inform users that this Agreement has been changed. In order for you to continue using VONE LIVE, you must click “accept” on the new terms. If you do not accept the modified terms after VONE LIVE modifies this Agreement, you will not be able to use VONE LIVE services.

 

10. Dispute Resolution

 

Any dispute, controversies or differences arising out of or related to this Agreement, including any questions regarding its existence, validity or termination, shall first be referred to mediation in Hong Kong, in accordance with the HKIAC Mediation Rules for the time being in force. If you have any questions or complaints about the use of this Agreement, please contact our official via email at vonelive.public@gmail.com. In the event that the dispute cannot be settled in mediation, you agree that the dispute shall be governed by the laws of Hong Kong and shall be subject to arbitration in Hong Kong administered by the Hong Kong International Arbitration Centre in accordance with the HKIAC Administered Arbitration Rules.

If any provision of this Agreement is invalid or unenforceable in whole or in part for any reason, other provisions of this Agreement shall remain valid and binding. VONE LIVE and users shall try their best to embody the original intention of this Agreement.

 

11. Contact information

If you have any questions about any terms or parts of this Agreement, please send your inquiries via email to vonelive.public@gmail.com.